Legal
Terms & Conditions
Last updated: 23 July 2026
Please read these terms and conditions carefully before using our website or booking any WE FIX services. By accessing our website or placing a booking, you agree to be bound by these terms. If you do not agree, please do not use our services.
1. About us
WE FIX is a home maintenance company based in Belfast, Northern Ireland. We provide directly employed engineers to carry out property maintenance and repair services. References to 'WE FIX', 'we', 'us', or 'our' in these terms refer to WE FIX. You can contact us at [email protected].
2. Our services
WE FIX provides home maintenance and repair services carried out by our directly employed engineers. All engineers are employed by WE FIX, fully insured, and background-checked. We cover a range of trades including plumbing, electrical, heating, joinery, painting, flooring, roofing, drainage, bathrooms, handyman, property maintenance, and emergency repairs. Service availability may vary by location.
3. Booking and confirmation
Bookings can be made online via our website. A booking is confirmed once you receive a written confirmation from us by email. We reserve the right to decline or cancel a booking at our discretion, in which case any payment taken will be refunded in full. It is your responsibility to ensure that accurate information is provided at the time of booking, including your address and details of the work required.
4. Pricing and payment
All prices are displayed on our website inclusive of VAT where applicable. The price shown at the time of booking is the price you pay — we do not charge hidden fees or call-out charges. Payment is taken securely via Stripe at the time of booking. We accept major debit and credit cards. In the event that additional work is identified on-site that was not included in the original booking, our engineer will advise you and obtain your agreement before proceeding.
5. Cancellations and rescheduling
You may cancel or reschedule a booking free of charge up to 24 hours before your scheduled appointment. Cancellations made within 24 hours of the appointment may be subject to a cancellation fee of up to 50% of the booking value. To cancel or reschedule, please contact us at [email protected] or via the contact form on our website. We reserve the right to reschedule appointments in exceptional circumstances, including engineer illness or emergency. We will provide as much notice as possible and offer an alternative appointment.
6. Workmanship guarantee
All work carried out by WE FIX engineers is covered by our written workmanship guarantee. If any work we have completed develops a fault due to poor workmanship within the guarantee period, we will return and rectify the issue at no additional charge. The guarantee does not cover faults caused by misuse, accidental damage, or fair wear and tear. The guarantee period varies by service type and will be confirmed in your booking confirmation.
7. Your responsibilities
You agree to: provide accurate information when booking; ensure safe and reasonable access to your property at the agreed appointment time; inform us of any known hazards at the property before the appointment; not request our engineers to carry out work that is unsafe, illegal, or outside the scope of the booking. If our engineer is unable to access the property at the agreed time through no fault of WE FIX, a call-out charge may apply.
8. Liability
WE FIX carries full public liability insurance. We accept liability for damage caused directly by the negligence of our engineers during the course of their work. We do not accept liability for: pre-existing faults or damage at the property; damage caused by following your specific instructions against our engineer's advice; indirect or consequential losses; or events outside our reasonable control. Our total liability to you in connection with any booking shall not exceed the value of that booking.
9. Website use
You may use our website for lawful purposes only. You must not misuse our website by introducing viruses or other malicious code, attempting to gain unauthorised access to our systems, or using the site in any way that could damage or impair its operation. We reserve the right to suspend or terminate access to our website at any time.
10. Intellectual property
All content on the WE FIX website, including text, images, logos, and design, is owned by or licensed to WE FIX and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content from our website without our prior written permission.
11. Privacy
Your use of our website and services is also governed by our Privacy Policy, which is incorporated into these terms by reference. Please review our Privacy Policy at wefix.diy/privacy to understand our practices.
12. Changes to these terms
We may update these terms and conditions from time to time. Any changes will be posted on this page with an updated date. Continued use of our website or services after changes are posted constitutes your acceptance of the updated terms.
13. Governing law
These terms and conditions are governed by the laws of Northern Ireland and England and Wales. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Northern Ireland.
14. Contact us
If you have any questions about these terms, please contact us at [email protected] or write to us at WE FIX, Belfast, Northern Ireland.
Questions about these terms?
We're happy to help. Get in touch and we'll respond within 2 business days.
[email protected]