Legal
Privacy Policy
Last updated: 23 July 2026
WE FIX ('we', 'us', 'our') is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, and your rights under UK data protection law, including the UK GDPR and the Data Protection Act 2018.
1. Who we are
WE FIX is a home maintenance company based in Belfast, Northern Ireland. We are the data controller for the personal information you provide to us. If you have any questions about this policy or how we handle your data, please contact us at [email protected].
2. What data we collect
We may collect the following personal data: your name, email address, phone number, and home address when you book a service or contact us; payment information processed securely via Stripe (we do not store card details); details of the services you have booked or enquired about; communications you send us, including contact form submissions and emails; and technical data such as your IP address, browser type, and pages visited on our website.
3. How we use your data
We use your personal data to: process and manage your bookings and service requests; communicate with you about your appointments and enquiries; process payments securely; send you service updates and, where you have opted in, marketing communications; improve our website and services; and comply with our legal obligations.
4. Legal basis for processing
We process your personal data on the following legal bases: contract performance — to fulfil your booking and deliver our services; legitimate interests — to improve our services and communicate with existing customers; consent — for marketing communications, which you may withdraw at any time; and legal obligation — where we are required to process data by law.
5. Sharing your data
We do not sell your personal data. We may share it with trusted third parties who help us operate our business, including Stripe for payment processing, email service providers for communications, and analytics providers. All third parties are required to handle your data securely and in accordance with UK data protection law.
6. Data retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Booking and customer records are typically retained for 7 years in line with HMRC requirements. You may request deletion of your data at any time, subject to our legal obligations.
7. Your rights
Under UK GDPR, you have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data ('right to be forgotten'); object to or restrict our processing of your data; request portability of your data; and withdraw consent at any time where processing is based on consent. To exercise any of these rights, please contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
8. Cookies
Our website uses cookies to improve your browsing experience and analyse site traffic. Essential cookies are required for the site to function. Analytics cookies are only set with your consent. You can manage your cookie preferences at any time through your browser settings.
9. Security
We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. Payment data is handled exclusively by Stripe, which is PCI DSS compliant.
10. Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
11. Contact us
If you have any questions about this privacy policy or how we handle your personal data, please contact us at [email protected] or write to us at WE FIX, Belfast, Northern Ireland.
Questions about your data?
We're happy to help. Get in touch with our team and we'll respond within 2 business days.
[email protected]