Legal
Cookie Policy
Last updated: 23 July 2026
This cookie policy explains how WE FIX uses cookies and similar tracking technologies when you visit our website at wefix.diy. It explains what these technologies are, why we use them, and your rights to control their use.
1. What are cookies?
Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work efficiently, to remember your preferences, and to provide information to website owners. Cookies do not contain any information that personally identifies you, but personal data that we store about you may be linked to information stored in and obtained from cookies.
2. How we use cookies
We use cookies to ensure our website functions correctly, to remember your preferences, to understand how visitors use our site, and to improve your experience. We do not use cookies to serve third-party advertising or to track you across other websites.
3. Types of cookies we use
We use the following categories of cookies on our website: Strictly necessary cookies — these are essential for the website to function and cannot be switched off. They are usually set in response to actions you take, such as filling in a form or setting your privacy preferences. Session cookies — these are temporary cookies that expire when you close your browser. They help us maintain your session as you navigate between pages. Analytics cookies — with your consent, we use analytics cookies to understand how visitors interact with our website. This helps us improve our content and user experience. These cookies collect information in an anonymous form. Preference cookies — these allow our website to remember choices you make, such as your cookie consent preferences, so you do not have to set them again on future visits.
4. Third-party cookies
Some cookies on our website are set by third-party services we use. These include Stripe, which sets cookies to enable secure payment processing when you book a service. Stripe's use of cookies is governed by their own privacy and cookie policies. We do not use Google Analytics, Facebook Pixel, or other advertising or behavioural tracking cookies.
5. Your cookie choices
When you first visit our website, you will be shown a cookie consent banner. You can choose to accept all cookies or only essential cookies. You can change your preferences at any time by clearing your browser cookies and revisiting our site. You can also control cookies through your browser settings — most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of our website, including the ability to complete a booking.
6. Managing cookies in your browser
Most web browsers allow you to manage your cookie preferences through the browser settings. You can set your browser to refuse cookies, or to alert you when cookies are being sent. The method for doing this varies by browser. Please refer to your browser's help documentation for instructions. Useful resources include: Google Chrome — Settings > Privacy and security > Cookies; Mozilla Firefox — Options > Privacy & Security > Cookies; Safari — Preferences > Privacy > Cookies; Microsoft Edge — Settings > Cookies and site permissions.
7. Cookie retention
Session cookies expire when you close your browser. Persistent cookies remain on your device for a set period or until you delete them. Our preference cookies (such as your cookie consent choice) are retained for up to 12 months so you are not asked again on every visit.
8. Changes to this policy
We may update this cookie policy from time to time to reflect changes in technology, legislation, or our practices. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
9. Contact us
If you have any questions about our use of cookies, please contact us at [email protected] or write to us at WE FIX, Belfast, Northern Ireland. For more information about how we handle your personal data, please read our Privacy Policy at wefix.diy/privacy.
Summary of cookies we use
| Cookie name | Provider | Purpose | Type | Expiry |
|---|---|---|---|---|
| cookie_consent | WE FIX | Stores your cookie consent preferences | Preference | 12 months |
| Session cookies | WE FIX | Maintains your session as you navigate the site and complete a booking | Strictly necessary | Session |
| __stripe_mid | Stripe | Fraud prevention and secure payment processing | Strictly necessary | 1 year |
| __stripe_sid | Stripe | Fraud prevention and secure payment processing | Strictly necessary | 30 minutes |
Questions about cookies?
We're happy to help. Get in touch and we'll respond within 2 business days.